Shipping & Returns

Each of our products is made on order with the denim scraps we get from our partner mill.
These scraps, though a waste for the mill are of the highest quality as some of the best brands
in the world have used these fabrics.
The products have a long life if they are handled and washed with care as per instructions.

Once the paid order is received, we make the product and dispatch in 15 days. 5 days are taken in the transit.
Hence within 20 days, you shall receive your order.
In case there is further delay in production, we shall notify you immediately.

SHIPPING WITHIN INDIA

Enjoy free shipping within India for all orders.

INTERNATIONAL SHIPPING

Once you place your order, we will get in touch with you for further steps.
The order amount + shipping amount would be then paid by you to complete the process.
Below is the approximate amount for 2 products.

USA – US $20
UK – £15
Europe and the rest of the world – €20
Australia – AUD $30
Singapore – SGD $25

ORDER COMMUNICATION

You will receive order related emails in two stages.
1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our studio to your address.

ORDER CANCELLATION

If you wish to cancel your order, write to us within 24 hours of placing order.

REFUND

We do not offer refunds on orders due to the time and labor that goes into each product.
Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items.
The amount will be refunded via the original mode of payment within one week of initiation.

RETURNS

Every single piece designed & produced through stringent quality checks.
Unevenness in colour & texture of denim is not a fault but a beautiful variation in the indigo shades.

Any purchase can be exchanged for a different size.

All orders go through a stringent quality check before shipping.
However, in the off chance that you have received a damaged product,
please notify us through the contact form within 3 days of receiving the order.

nece gene team holds the right to not accept returns in case the product is used or damaged by the customer.

USD United States (US) dollar